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$3,253.50 payout denied — Risk team refused to share any evidence
I earned a $3,253.50 profit share with AquaFunded. They issued a Certificate of Reward in my name (Wislene Blanchard) on March 3, 2026. I had 37 accounts, 33 of them funded — I was a long-standing customer.
When I requested my payout, it was refused. After my appeal, their Risk team accused me of using different devices and another name after a previous ban for copytrading. I deny this completely: I have never held another AquaFunded account under a different name, and I have never been banned before.
I filed a formal dispute asking for the specific evidence behind the decision (which accounts, which ban date, which devices) and offered full identity verification — government ID, video call, proof of address.
Their final reply: they "cannot share" any evidence or records, the decision is "final," and there is no payout. So my $3,253.50 is withheld on the basis of findings I am never allowed to see or challenge.
I have the certificate and the full email thread as proof. Traders should know a payout can be denied this way, with no transparency. Based on my experience, I do not recommend opening an account with them.
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*Unfair "Copy Trading" Hard Breach & Blacklist on Custom Proprietary EA*
I am writing this review to highlight a critical issue with AquaFunded's automated compliance system regarding algorithmic trading and false-positive copy trading flags.
I am an MQL developer who built and coded my own custom Expert Advisor (EA) from scratch. My account was flagged for copy trading on September 16, 2026, following standard automated executions on XAUUSD.
When I appealed the decision to support, the response from compliance was a template rejection stating that "the use of an Expert Advisor does not exempt an account from copy-trading restrictions" and that my name and email have been blacklisted from the platform.
First of all, the fact that it is my own private source code for the EA, it is clearly impossible that my account copied trades directly from anybody. That aside, I understand I could get flagged yes considering the fact that these are mere algorithms that simply execute as designed. I however have solid evidence proving how I didn’t copy trades or such thing.
Secondly, I tried to reach out to their support team regarding this matter, requested for total transparency (unmasked account ID’s, full execution logs, server timestamps for claimed accounts). I even offered to share my trading logs, if need be, details like strategy, risk handling, etc.
And even after all this they got be to me, and bluntly banned me from their services and added my email to the firm’s blacklist without properly verifying to me where I went wrong.
I think this judgement was unnecessary, refusing to listen to my opinion didn’t mean you go lengths to ban me. All I need is for someone to come up to me and clearly explain to me these allegations with evidence otherwise this is so unfair.
Why do you wait for me to qualify for payout to raise these concerns which would have been handled much easier before then?

great accounts

I am writing this review to warn other traders about my unacceptable experience with AquaFunded's payout process.
The Facts:
1. I submitted a payout request on 1st October at 13:32 Dubai time (Account 915014. Client Amount: $2,863.92, 90% profit split, Crypto withdrawal).
2. According to their official FAQ "Reward Guarantee", the 24 working hours (Monday-Friday, 9am-5pm Dubai time) expired on 6th October.
3. On 6th October at 17:50 Dubai time, their support explicitly promised an update and confirmed: "You will receive mail from us today." I received nothing.
4. On 7th October, I followed up in their Discord ticket quoting their official terms and requesting a concrete payout date and the $1,000 Reward Guarantee compensation.
5. CRITICAL EVIDENCE OF BAD FAITH: After I submitted these legitimate requests, AquaFunded support DELETED my messages from the Discord ticket. They tagged their COO (@Lewis | COO) who provided no timeline or transaction ID.
6. I sent them a formal email notice. They replied with a generic template email (from "Davy") apologizing for the delay, showing my status is still "PENDING", but completely ignored my request for the $1,000 guaranteed compensation, ignored the deletion of my messages, and provided no concrete payment date or transaction hash.
7. I have strictly stopped trading as required, yet my funds have not been paid. (I have kept all screenshots of the chat history, the deleted messages, the template email, and their published terms, and can provide them to Trustpilot's compliance team upon request).
They have breached their own published 24-hour payout guarantee and are actively trying to avoid accountability. Traders, please be extremely cautious with this firm.
Update (8th October):
I want to provide an update on this ongoing issue.
Despite my repeated follow-ups, AquaFunded has still failed to provide a concrete payout date or a transaction hash.
Instead, their support team continues to copy-paste the same template response on Discord: "This has been escalated to the backend team, please wait for email." They are completely ignoring their own published $1,000 Reward Guarantee compensation.
To be clear: I have followed all trading rules. I proactively asked support if I needed to provide any additional documents, and they explicitly told me: "There is nothing required from your side at this time."
I am keeping all screenshots as evidence. Until the funds are in my wallet, I will keep documenting this case. Traders, be warned.
FINAL UPDATE (9th October):
After ignoring my payout for over a week and breaching their 24-hour guarantee, AquaFunded has now sent a generic "Risk Team" email falsely accusing me of "copy and reverse trading" and blacklisted my account.
This is a fabricated excuse to steal my funds. Just days ago, their support explicitly told me: "There is nothing required from your side at this time. No additional verification or documents are needed." They also promised an email update and kept pushing me to "wait for the backend team."
If I had truly violated their terms, why did they process my request to "pending" and tell me to wait? They only fabricated this violation after I demanded my money and the $1,000 guarantee. This is a classic Prop Firm scam. DO NOT TRADE HERE.

Avoid, this platform, I have not received any payout from them since I deposited, it has been from one problem to the other. I will never advice anyone to come near.