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🔥🔥🔥🔥 customer service 💨

'm writing this as an update to my previous review because, unfortunately, absolutely nothing has changed.
Following my initial Trustpilot review, I was contacted directly through WhatsApp by a gentleman named Matthew from Alpha Capital, who personally assured me that my outstanding payout issue would be resolved.
I appreciated the call and genuinely believed that someone was finally taking responsibility for the situation. Unfortunately, despite those assurances, I am still waiting for the exact same payout that was approved on October 7th, 2026.
It has now been over a month since the payout was approved, and I have yet to receive a proper explanation as to why it hasn't been paid.
Every single day, customer support continues to send me the same generic, rubber-stamped responses, telling me that the payments team is "still looking into it." There is never any actual progress, no explanation, and no concrete timeframe for resolution.
What I find particularly disappointing is Alpha Futures' public response to my original Trustpilot review. They responded by stating that I had been paid out, which completely misrepresents the issue I raised.
YES, I HAVE RECEIVED OTHER PAYOUTS. NO, I HAVE NOT RECEIVED THE SPECIFIC PAYOUT THAT WAS APPROVED ON OCTOBER 7TH.
The payouts they referenced were subsequent payouts, not the outstanding payment that my entire complaint has been about.
Receiving newer payouts does not somehow resolve an older, missing payout. I have explained this distinction countless times to their support team, yet it seems to continue being overlooked.
At this point, my frustration isn't even solely about the money. It's about the complete lack of transparency and accountability. How can a company approve a payout, leave it outstanding for over a month, and still be unable to provide a single concrete reason for the delay?
I've been patient, cooperative, and respectful throughout this process. I've spoken to numerous support representatives, management, and now even someone who personally contacted me following my public review. Yet here I am, still chasing the same payment.
A personal phone call and repeated assurances mean very little when they aren't followed by action.
I sincerely hope Alpha Futures takes this matter seriously instead of continuing to issue generic responses or publicly referencing unrelated payouts to suggest that my complaint has been resolved.
To be absolutely clear: my October 7th payout remains unpaid, and this issue is NOT resolved.
I will continue updating this review until the outstanding payment is received.
Extremely disappointing experience, especially from a firm that traders are expected to trust with their earnings.

You can spend as much money as you want but when it comes to paying you back they won't. Before Payouts alone took 1-4 weeks. And now they simply aren't paying people their payouts. They keep saying it'll come and its "guaranteed" but never trust their word.
Last time they said this they rugged their plan and voided everyone's payout. Now they are still doing the same thing with every payout. People have been waiting months and they get no support. This firm is about to go out of business anyways soon. Don't trust this firm at all!

Perfect service with Ahmad

10/10 customer service. I had an issue with a payout due to a system error on Alphas end which wrongly flagged my account, once I received this news I quickly reached out to payments team and the admins on the AF discord server, within a minute I was connected to an admin (Veagar) who looked into my issue and I got a response back from the payments team within 5 minutes. They quickly reversed their decision , took responsibility and apologised for any delay/confusion caused by this system error. At the end of the day being able to trust the Prop Firm you trade with is No.1 priority and this is why I trade with Alpha Futures. You can always count on their customer service team to help with any issues, they are the best!