City Traders Imperium (CTI) Christmas Flash Sale: 20% OFF 2-Step Challenges

Hello Habib,
Thank you so much for this amazing feedback! We are absolutely delighted to be considered one of the best in the industry by our trading community. Knowing that our efforts to provide a top-tier trading environment are making a positive impact brings a great deal of joy to our entire team. We are thrilled to have you with us and look forward to continuing you trading journey together!

Hello Amir,
It brings us great joy to be considered one of the best firms in the industry! We are so pleased that you have had a great experience with our community moderation and our technical infrastructure. Our team works tirelessly to maintain the high standards of execution and support you need. We are honored to be your partner in trading and look forward to a very successful journey together!

Hi Cristian
Thank you for your review.
We would like to provide some clarity regarding the discrepancies you passed through.
Our system logs show that a large number of trades were placed on your CTI account without a Stop Loss (SL). According to our trading rules, executing a trade without a Stop Loss is a soft breach as shown below.
https://image2url.com/r2/default/images/1775867545038-5be14912-3cd8-4e52-8507-e8974e857595.png
You requested a breakdown of execution data, suspecting an issue with spreads or fills. I can confirm that our pricing accurately reflects live market prices, and we maintain highly competitive spreads. The discrepancy you observed was not caused by slippage, execution delays, or spread widening—it was strictly the result of the automated system closures triggered by the missing Stop Losses.
For your own verification, you can check our live spreads and price feeds directly in the Market Watch window of your MT5 terminal at any time. You can also find our full data on commissions, spreads, and swaps here: https://helpcenter.citytradersimperium.com/en/articles/12877932-platforms-symbols-commissions-spreads-swaps
https://image2url.com/r2/default/images/1775867633436-3c52011b-64b6-4a11-8046-4fe5141342d4.png
I trust this detailed breakdown resolves the matter and provides the precise explanation you were looking for.
Thank you and kind regards.

Hello Long Ha,
Thank you for your feedback. We are pleased that you have found CTI to be among the best in the industry. Ensuring fast and reliable payments is a cornerstone of our service, as we understand the importance of timely access to earned profits. We look forward to supporting your continued progress and performance. Happy trading!