I was permanently banned after about a…
I was permanently banned after about a year of being funded. I didn't break any rules. They said it was because of a discrepancy between their liquidity provider and CTI's internal technical team. I have nothing to do with any of this. If you make too much money they can ban you for whatever reason they want, it's basically an online casino and you will be banned for making too much money, as if you were a card counter. All the advertising about scaling plans is a lie, you will be banned not rewarded.
See the correspondence below and make up your own mind:
(Termination email from CTI)
I hope this email finds you well. My name is Mahmoud Hafez from the Backend Team at City Traders Imperium.
Following a comprehensive review of your account (#2006305), conducted as part of your payout request assessment, we identified a persistent technical issue related to trade execution. Specifically, trades executed on your account do not generate the same results when copied to our Liquidity Provider (LP).
This matter has been thoroughly investigated and escalated over the past five months in coordination with both our Liquidity Provider and internal technical team. Despite extensive efforts, the discrepancy could not be resolved.
As a result, and due to the ongoing incompatibility with our execution infrastructure, we regret to inform you that your account has been permanently terminated in accordance with our internal risk management and operational policies. Please note that this decision also means you will no longer be permitted to open or purchase any future accounts with City Traders Imperium (CTI).
Payout Confirmation
Despite the account termination, we confirm that your payout request will still be honored. Your payout has been escalated to our Payments Department and will be processed as quickly as possible in line with our standard procedures.
We appreciate your time and understanding. This decision was taken after careful consideration and in full compliance with our internal policies.
Should you have any questions regarding the payout process or require further clarification, please do not hesitate to contact our customer support team.
Thank you for your understanding.
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(My response)
Your termination of my funded account (#2006305) and permanent ban from purchasing any future accounts with CTI makes no sense.
CTI provided the MT5 account login details.
CTI chose its own liquidity provider.
CTI is responsible for its own internal infrastructure.
I have no part in any of this.
The fact that CTI has a discrepancy, is its own internal error and no fault of mine.
If CTI cannot do business with me due to its own internal errors, CTI has no business dealing with anyone.
The payouts are not sufficient enough to absolve CTI from any wrongdoing.
CTI advertised itself as a prop firm that equips you to win with a scaling plan and even the potential benefits of becoming part of the team for top performers. Yet CTI has sabotaged any chance of this in my case and undermined its own credibility.
I wanted to trade with a prop firm that does as advertised, not an online casino that bans me once I become a liability.
I would hope that CTI would reconsider this decision. I will be reasonable and wait for a response.
However I'm not impressed and quite disappointed with the account termination email I received.
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(CTI front end support)
Thank you for reaching out to CTI support. My name is Shimaa Elnaggar from the Frontend team
Thank you for your message and for sharing your concerns. We understand that the termination of your funded account (#2006305) and the restriction on purchasing future accounts is disappointing, and we appreciate you taking the time to provide detailed feedback.
Please note that all decisions regarding account termination and future eligibility are based on CTI’s internal risk management and compliance rules, which apply consistently to all traders. While we acknowledge your points regarding infrastructure, liquidity, and account setup, our evaluation process is designed to protect the integrity of the funded account program and ensure fair trading conditions for all participants.
This determination is not a reflection of personal bias, but rather adherence to our trading and compliance policies.
We understand that this outcome is frustrating, and we truly value your interest in trading with CTI. While we are unable to reverse the decision or allow new accounts at this time.
We appreciate your understanding in this matter.
Learn yourself to be patient
The main thing in trading is to be patient and strict to the plans that you made fir youself and not folloe the femo . Csndles will not run awsy from the chart , and in everymoment there is an opportunity but you can not get all of them
Hello Muthana,
We really appreciate this feedback! We are so thankful for your contribution to the CTI community. Thank you for the 5-star perspective. Our mission at CTI is to provide the platform and the fair conditions that allow patient, disciplined traders like yourself to thrive. Happy trading!
I am extremely disappointed with this…
I am extremely disappointed with this prop firm.
After nearly two months of hard work, studying, and disciplined trading, I successfully met all the requirements outlined in their rules. I followed risk management strictly, respected drawdown limits, and traded exactly within their guidelines.
However, when it came time for payout, they suddenly denied my withdrawal request. The reasons given were vague and felt like excuses rather than legitimate rule violations. After investing so much time, effort, and emotional energy, this feels unfair and misleading.
It’s very frustrating to dedicate weeks of preparation and careful trading only to have the payout refused at the final stage. Transparency and fairness are extremely important in this industry, and unfortunately, my experience did not reflect that.
I would strongly advise others to carefully review all terms and consider the risk before committing their time and money.
And they send me this email after I passed the test.. wow
Why do this scam business ?
Update : I’ve now escalated complaint. This is very distressing.. spent month to pas the test and never violate a single rule.
Update 2: still no response from CTI.
I observe one more thing..: I made profit or 10% across so many days.. and not a single day I made more than 20% of overall target and my approach have been super consistent. I doubt they have even evidence to Prove me wrong as I just went through all my trade and there was not a single evidence where I traded reckless.
In order to be reckless I could have pass test in a day or two but it took me many days which shows ICT simply don’t want me to pay…
lso,
I strongly reject the allegations made against me regarding “one-sided directional betting” and misuse of leverage. These claims are entirely baseless and factually incorrect.
To support my position, please review the market conditions at the time of my trades. Following the U.S. military action against Iran, crude oil prices surged approximately 10% over the weekend, and gold rose nearly 3%. During periods of geopolitical escalation, it would be irrational and financially reckless for any prudent trader to short such instruments. Going long on oil and gold under those circumstances was not gambling — it was a logical, risk-managed decision aligned with prevailing macroeconomic conditions.
Your statement conveniently omits the fact that I simultaneously held short positions on NASDAQ and S&P. Given the geopolitical tensions, equity indices were highly likely to gap down, which further demonstrates that my trading approach was balanced and strategically reasoned — not one-sided, as you have inaccurately claimed.
Regarding your allegation of “high leverage,” I paid $1,300 for access to an $80,000 funded account — a structure that your firm itself offers. I operated strictly within the permitted risk parameters and did not breach any stated rules. If I had wished to trade smaller size, I could have purchased a lower-tier account. The leverage structure was defined and provided by your firm, and I adhered to it fully.
I request that you review the actual facts before making unfounded accusations. At present, your claims are not only unsupported but also damaging and misleading.
I expect a fair reassessment of my account based on objective trading data rather than subjective assumptions.
I look forward to your prompt and professional response.
Update:- why my post is not published yet ?
Update further:- I just need my own $1300 fees paid and i dont even need $2,000 payment which i should receive as a part of the funded evaluation. I reject to use the another challenge provided by me as they will find excuse to not pay me. Judging at negative review here i made a huge mistake purchasing $1300 funded challenge. I now just pray that you'll return my fees and i don't mind you closing my account permanently!
Still cant believe they send me "one sided" bet excuse after passing test and nothing during 3 weeks evaluation period. Please close my account and return my original $1300 fees that would be win-win for both us.
Update - regarding point 1, trade size is extremely small and I was adding incrementally even when I was in profit. And there was not a single rule says I can’t do that.
Regarding one side trade : then it was Friday and with all geopolitical tension why would I short gold and oil ? And I made no more than 25% profit on a given day which shows I was consistent with my approach. Even with non consistent, there is no rule which says I can’t pass my evaluation with one sided trade.
Also why did u send me below ema that I passed my evaluation ? Let me tell you because you don’t want to pay me my winking of $2,000
This has been very frustrated as I’m sure you won’t keep your honour next time also. Plesee return my $1300
Hello Raju, thank you for sharing your feedback. We’ve conducted a thorough review of your account history to ensure accuracy.
While we understand the frustration, our risk management system flagged three specific violations of our Terms of Service:
1. Martingale Trading
Our analysis identified instances of Martingale-style trading on 47 trades on US500C and US30C, where additional trades were opened (often with increasing lot sizes) as the market moved against your original position. This approach is prohibited as it is a recovery mechanism for losing trades rather than a strategic entry.
Evidence from Your Account:
https://image2url.com/r2/default/images/1772475004043-ba20ef40-d244-4365-b676-fb4aaab7e1fb.png
https://image2url.com/r2/default/images/1772475187603-80b92b91-666e-426d-9746-f47776c56bb9.png
Also, Our review indicated One-Sided Bet activity in your XTIUSDC and XAUUSDC trades. According to CTI policy, a One-Sided Bet occurs when a trader commits to a single direction without proper analysis or trade management, relying on directional bias rather than a structured strategy.
Evidence from Your Account: Your trading history shows a persistent directional bias in these assets, where BUY positions were executed exclusively during the reviewed periods.
Below are 16 trades was traded by the same Trading style:
https://image2url.com/r2/default/images/1772475439360-d7bb899e-8774-48b1-a588-fc8be08a76bd.png
https://image2url.com/r2/default/images/1772475473673-a9c51f4c-5d76-4c3c-87ac-52253efb860f.png
And regarding the Risk Management & Overleveraging: we observed that your risk per Trade Idea occasionally exceeded professional standards, and margin levels indicated severe overleveraging.
The following trades showing the breach:
Position 3634644 (RUS2000C Sell): Displayed a severe risk of -59.05% on the account.
Position 3681589 (USTECC Sell): Risked -16.34% with a dangerously low Margin Level of 130.87%, indicating extreme overleveraging.
Position 3680622 (XAUUSDC Buy): Risked -13.85%.
Position 3681605 (USTECC Sell): Displayed a low Margin Level of 124.84%.
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However, and as a Goodwill from CTI we created a free retrial account for you to trade with a proper risk management and you still have the chance to trade and win with a more stable strategy.
We hope that we clarified the case for you and please contact our support team if you need any assistance in your upcoming trades and we will be more than happy to assist you.
Thanks, Regards
You compliance is on point
You compliance is on point
Hello Lucas,
Thank you! We are truly grateful for that recognition. We believe that compliance is the only way to build a sustainable, long-term home for traders. By staying disciplined with our KYC, AML, and risk management protocols, we ensure that CTI remains a secure and reliable partner for our community. We’re glad our dedication to transparency and professional standards gives you confidence in your trading journey.
