My experience began with something as…
My experience began with something as simple as wanting to learn about trading and improve my financial situation.
As a novice trader, I was still familiarizing myself with the market and learning how to navigate the world of online trading. I trusted the platform I was using and believed I was taking a legitimate opportunity.
Unfortunately, I eventually discovered that I had been scammed.
By that point, I had already experienced substantial losses. The situation left me feeling disappointed and uncertain about what to do next. I had worked hard for my money, and accepting that it might be gone permanently was extremely difficult.
For some time, I genuinely believed there was nothing I could do.
I eventually decided, however, that I should report the situation rather than simply walk away from it. I contacted KaYBrin LLc and explained what had happened.
Thankfully, they were able to assist me in recovering my losses.
That outcome gave me a sense of relief that I had almost forgotten was possible. More importantly, the experience taught me that taking action and reporting a problem can sometimes lead to an outcome you weren't expecting.
$6,000 Payout Denied – $7,300 Erased Despite ALL Dashboard Requirements Showing Green
I am sharing my extremely disappointing experience with this prop firm because I believe other traders deserve to know what happened.
I placed my first trade on my $100,000 funded account on December 29, 2025. Over the following eight months, I completed approximately 22 trades and accumulated around $7,300 in profits.
On September 10, 2026, I submitted a payout request for $6,000.
At the time of my payout request, EVERY rule and requirement displayed in my dashboard was GREEN and marked as completed.
Not just some of them. Every single requirement shown indicated that I had fulfilled the conditions presented to me for requesting a payout.
I have dated screenshots documenting this.
However, only after I submitted my payout request did the company inform me that ONE trade had exceeded a $2,000 threshold by approximately $100, equivalent to just 0.1% of my funded account size.
The company had added this rule while I was already actively trading, but I was never informed of the change.
I have screenshots of the rules from December 2025, when I first started trading, and additional screenshots taken throughout the following months. The rule was not displayed in those records.
What makes this even more concerning is that the company redesigned and updated its entire dashboard in August 2026.
Despite this major dashboard update, the rule that was later used to deny my payout was STILL not displayed among the trading requirements.
I received no email, notification, warning or other communication about the rule change.
As a trader, I naturally relied on the rules and compliance indicators provided in the company's own dashboard, especially after the platform had been updated.
Even after the trade that the company later classified as a violation, I was allowed to continue opening and closing trades normally, without any warning or indication that my payout eligibility was at risk.
Then, when I requested my payout, every displayed requirement was marked green and completed.
Despite all of this, the company denied my $6,000 payout and removed my entire accumulated profit of approximately $7,300, resetting my profit balance to zero.
Not just the profit from the trade in question. The entire profit accumulated over more than eight months.
I fully understand that prop firms have rules and that traders are expected to follow them. But traders must also be able to trust the information presented by the company.
My questions are simple:
- Why was I never informed about the new rule?
- Why was the rule still missing after the dashboard redesign in August?
- Why was the alleged violation not flagged when it occurred?
- Why was I allowed to continue trading without any warning?
- Why did every dashboard requirement show green and completed when I requested my payout?
- Why was my entire $7,300 profit erased over a $100 difference on one trade?
I also have unresolved concerns regarding a separate funded account purchase and the lack of updates or clear communication about that matter.
I have retained dated screenshots of the original rules, the updated dashboard, the completed requirements and my trading history.
This experience has seriously damaged my trust in the company's transparency and payout process.
I strongly encourage other traders to document the rules and requirements presented to them, because in my experience, even having every displayed requirement marked as completed did not prevent the company from denying my payout and removing all accumulated profits.
Based on my experience, I have lost confidence in this firm.
BW Prime took 7 weeks to review my 44 trades and denied my requested payout
BW Prime stay away from them, they will come up with some BS not to pay you. This their reply
Rejection Reason: Subject: Payout request denied: account 4002248 Hi Jaime, Your payout request on account 4002248 (200k 1-Step Funded) has been reviewed against your full trading history from 2025-12-11 and is denied under Section 3E (Lot Size Consistency). Across your 44 trades, your average lot size is 0.2068. Profitable trades must sit between 0.0620 and 0.4136 lots. Two profitable trades are outside that range (all times UTC): - 19306849, XAUUSD Buy, 0.05 lots, opened 2025-12-29 17:37:14, closed 2026-01-06 14:37:34, +$752.23 net of swap - 20570556, GBPJPY Buy, 1.30 lots, opened 2026-01-20 18:04:37, closed 2026-01-23 06:47:37, +$1,370.88 net of swap Together these account for $2,123.11 of profit. As a result of this denial, your account balance has been reset to the initial balance of $200,000. You may continue trading from that balance under the Bullwaves Prime Trading Rules. Regards, Bullwaves Prime.
This is what I sent them
Dear Bullwaves Prime Compliance Team,
I am writing to formally appeal the rejection of my payout request and the subsequent reset of my $200,000 funded account.
I acknowledge your explanation regarding the two profitable trades identified as falling outside the permitted lot-size range. However, I request a detailed explanation of why these two trades resulted in the rejection of my entire payout and the reset of my account balance to the initial $200,000.
Section 3E of your published Trading Rules states that profitable trades outside the permitted lot-size range are excluded from the payout amount and account balance, and that the account remains active. Please explain why this provision was not applied in my case and identify the specific rule authorising the reset of my entire account balance.
I would also like you to provide:
1. A complete calculation of my average lot size across all 44 trades, including the methodology used.
2. A detailed breakdown of my payout calculation, showing the profits excluded and the remaining eligible profit.
3. The exact version of the Trading Rules applicable to my account when the relevant trades were placed and when I submitted my payout request.
4. An explanation of why the entire account balance was reset instead of applying the treatment described in Section 3E.
5. A formal review of the decision by a senior compliance officer who was not responsible for the original decision.
I have spent considerable time trading this funded account and building my profits. I believe it is reasonable to expect a transparent explanation of the rules applied and a fair review of the decision.
Please treat this as a formal appeal and provide a substantive written response addressing each point rather than a general response referring me back to the Trading Rules.
I know BW will not give me an explanation, you can’t just take their findings, they need to produce documents, how they came up with that outcome.
Be warned of Daniel fxfaro, don't trust him.
Well, the Bullwaves platform wasn't the problem, it's the so called professional trader by name Daniel fxfaro, he introduced me to bullwaves that he can manage my account for me and he will collect 6% of the profit. He said this can happen every two weeks that I can be paid as to follow bullwaves policy. At the back of my mind, l thought it's too good to be true but l went with it anyway.
So l bought a 100k challenge, he passed it within a day when I asked him to show me the result, l didn't get anywhere, but l got certificate from Bullwaves saying that I passed the challenge and I got my certificate and was given a 100k funded account to trade with.
I paid him £413.99 for passing the challenge. Then another £1268.64 for management fees. This is uncall for.
He promised payment every two weeks but it's all lie. So he started trading my account, first trade was in profits, every other trades after that wasn't in profits. What got my attention was when he placed a trade on gold and placed a wide stop loss when I challenged him as to why, he said his workers are placing the trades manually and that they are watching it. The trade ended up in lost. Then after this, it's just going down, so l started trading myself but unfortunately lost money as well. I shouldn't have to do this since this is what I paid for. Then l started to question his strategy but l realised he can place one trade that can last couple of days and still ends up in lost. I told him to stop trading my account and reported him to bullwaves since he said he was in a partnership with them, they declined this statement that he made, they said he's only a referral. So l asked for the management fees back since he didn't keep to his promise, he then said that if I think l can be paid within two weeks is like that's not possible then l said to him but this is what I promised, it's got it all written down, if he has said this initially I won't have bothered for l really need this money within that two weeks, he then said l can't get the management fees back that I need to be patient but l wondered how long for, it could take forever. The account wasn't in profits then, so l decided to contact bullwaves, they investigated the matter and said they can't pay the management fees as l paid him directly but they can help with the challenge fees, gave me some options but l took the refund and they closed down the account.
Daniel fxfaro is on telegram, be warned, please don't trust or believe what's offering, it's not realistic.
He is called Daniel fxfaro.
RW:
HI there,
Thank you for your review.
We were unable to verify your BWPrime account through your Trustpilot username. We have invited you to share your account details in order to look into this further for you. We look forward to your response.
Kind regards,
The BWPrime Team
My pay-out was denied and $16,949 stolen from me
My pay-out was denied by rules that are not on their website and $16,949 Stolen from my account.
I have tried contacting them and had no response. my total profit I requested was $8,980, and they have taken $16,949 leaving me close to my max loss limit!!
this was there response for rejecting me
"Dear __________my account number ( 1301874), We hope this message finds you well. Following a review of your trading activity for period from 2025-10-02 to 2026-08-06. We would like to inform you that your account has breached the Profit Consistency and/or Lot Size Consistency rules as outlined in our program terms. Below is a summary of your performance and the relevant breaches. Your total profits for the period were $ 8,980.20. Your average lot size was 0.52087 lots. Based on this, your allowed lot size range (30%–200% of the average) was between 0.15626 and 1.04174 lots. You breached the lots consistency rule on the following day(s): ✘ 2025-10-09 - Lot size 3.04000 ✘ 2025-10-16 - Lot size 3.07000 ✘ 2025-10-20 - Lot size 3.00000 ✘ 2025-10-23 - Lot size 3.00000 ✘ 2025-11-06 - Lot size 3.00000 ✘ 2025-11-12 - Lot size 0.11000 ✘ 2025-11-19 - Lot size 0.10000 ✘ 2025-11-20 - Lot size 3.00000 ✘ 2025-11-26 - Lot size 1.52000 ✘ 2025-12-01 - Lot size 0.10000 ✘ 2025-12-16 - Lot size 0.14000 ✘ 2025-12-18 - Lot size 0.15000 ✘ 2026-01-05 - Lot size 0.06000 ✘ 2026-01-09 - Lot size 0.12000 ✘ 2026-01-23 - Lot size 1.09000 ✘ 2026-02-03 - Lot size 0.07000 ✘ 2026-02-17 - Lot size 0.08000 ✘ 2026-03-03 - Lot size 0.12000 ✘ 2026-03-08 - Lot size 0.10000 ✘ 2026-03-20 - Lot size 0.13000 ✘ 2026-03-26 - Lot size 0.12000 ✘ 2026-04-07 - Lot size 0.13000 ✘ 2026-05-06 - Lot size 0.11000 ✘ 2026-06-09 - Lot size 0.15000 ✘ 2026-06-24 - Lot size 0.15000 ✘ 2026-07-08 - Lot size 0.15000 ✘ 2026-07-29 - Lot size 0.07000 The trades* that caused the lots breach were: ✘ 15467482-U on 2025-10-16 - Lot size 3.07000, Profit $ 1,239.410 ✘ 15827097-U on 2025-10-20 - Lot size 3.00000, Profit $ 2,117.000 ✘ 17561308-U on 2025-11-12 - Lot size 0.11000, Profit $ 1,249.210 ✘ 18036759-U on 2025-11-20 - Lot size 3.00000, Profit $ 1,097.230 ✘ 18396698-U on 2025-11-26 - Lot size 1.52000, Profit $ 672.920 ✘ 18595347-U on 2025-12-01 - Lot size 0.10000, Profit $ 925.830 ✘ 19653382-U on 2025-12-18 - Lot size 0.15000, Profit $ 596.080 ✘ 20383503-U on 2026-01-05 - Lot size 0.06000, Profit $ 434.830 ✘ 20711756-U on 2026-01-09 - Lot size 0.12000, Profit $ 691.230 ✘ 21615522-U on 2026-01-23 - Lot size 1.09000, Profit $ 1,189.540 ✘ 27455127-U on 2026-04-07 - Lot size 0.13000, Profit $ 1,472.010 ✘ 29463470-U on 2026-05-06 - Lot size 0.11000, Profit $ 1,638.670 ✘ 32178775-U on 2026-06-24 - Lot size 0.15000, Profit $ 2,044.750 ✘ 33176602-U on 2026-07-08 - Lot size 0.15000, Profit $ 1,581.100 To verify these trades, please go to the “Deals” tab in your MT5 trading history. Please note that the consistency rules are based on individual deals, not positions, so the “Positions” tab will not reflect this data correctly. We remind you that these rules are in place to ensure disciplined and replicable trading. As we mirror trades in the real market, consistency is essential to manage risk and ensure sustainability. Please adjust your trading approach accordingly to remain eligible for pay-outs"
I have had no response since. No explanation to why $16,949 was taken from my account and I am very dissatisfied with the outcome of this.
I can only inform people of my experience and hope you do not make the same mistake i have by going with these.
They seemed alright until I asked for my pay-out then they denied it and took $16,949 out my account.
Like i said i have still had no response from them and i would like my balance returned and my response that i sent through email, replied too
its interesting seeing them reply to the positive comments left on trust pilot but not the negative ones..i wonder why...
I am interesting in hearing your response and look forward to it.
Regards
it has been weeks now and still nobody has been in contact with me or these been added back to my account !!
