I worked with them, took payouts too. But whenever I had a problem, they didn’t try to find a solution, they always had answers/excuses. I bought many accounts from them and didn’t have big complaints. But when I needed help 2–3 times, they didn’t help their loyal customer. They make giveaways, but when their long-time customer needs help, they are not helping.
I wrongly bought cTrader. Later I wanted to switch to MT5. I said this in live chat, but I didn’t see any answer and closed the chat. I checked my email for 3 hours, nothing happened. So I tried to use cTrader. I downloaded it, but I didn’t enter any username or password of my E8 account. I traded like I was in a cTrader demo. After 1 trade, I noticed it was connected to my E8 account and stopped trading immediately. My balance didn’t change significantly from that trade anyway.
When I contacted E8 support again, they said they couldn’t switch it because I had already made 1 trade. So I accepted it involuntarily. While trading, because of my own mistakes and because I couldn’t find the settings of cTrader properly, I lost my account in 10 minutes. I never blamed E8 when I lost using MT5 before. But this was mainly caused by being forced to use cTrader, so I told them I was a loyal customer and that I was seeking help from their company.
They said they could make a one-time exception at the beginning if I hadn’t made many trades. But at first they didn’t say this, they just said: “No, you already opened 1 trade, we can’t switch to MT5.” Anyway, they didn’t give any discount/help to a loyal customer about this situation.
After this, I asked for deletion of my account and they helped very well haha. The next day after I deleted it, they sent an email saying they were giving all Gibbs Club members a 50% discount, also giveaway accounts, etc. When I needed help, nobody cared. But just a few hours later they did this huge discount campaign. They make big gifts for random users, but not for their loyal customer who already spent a lot with them.
Today when I clicked Trustpilot, I decided to write this.
Do they pay your winnings? Yes, I can’t blame them for that. My biggest payout was $1000, and I made 2–3 payouts without problems. But I can’t comment about very big payouts because I didn’t experience that.
My main complaint is that they are not helpful when you have a problem. So I’m being honest and not giving 1 star — in my eyes, this is a 2-star company.
Gold spreads are only good thing i saw, oil spreads are not good. Also, trailing drawdown is a big trap. Don’t waste money on it, choose static plans in my opinion.

Very goooood

Bought an account, did not show on Tradovate. Customer service was suppose to take care of it at 5am, Haven’t heard anything all day long.

Not bad at all but no great

In my two-and-a-half weeks as a customer of E8, I have found them to be impersonal, unresponsive, and uncaring.
I have received 15 e-mails from E8 during that span. Not one contained the name of or was signed by a person.
Last Tuesday, I drew down my challenge account past the drawdown limit and received a message that I found condescending, impersonal and uninformed with such comments as: "we regret to inform you"; "Remember that not every day is a winning day in trading"; "We believe in your potential".
I responded to their cancellation with this:
Thank you for your note.
I have been struggling to get my EA, which runs successfully on TradingView when written in PineScript, translated into Python so that it runs successfully on TradeLocker. I was premature in launching it onto your platform—hence the excessive drawdown. I continue to work on the EA. Do you know of anyone or anything that can translate my PineScript into Python??
Also, when I signed up with E8, you had a special going (dedicated to the winner of your largest all-time payout) which offered to give me two tries to win the challenge for the price of one. Could you please verify that and if possible, reinstate me with TradeLocker for my second challenge. If not, please let me know how to purchase another challenge.
Thanks—
Three days have gone by and I have not received a response. Absent a reply, I was prepared to bite the bullet and buy a fresh challenge but I could not find the “retry button” they told me in my turndown letter to use. And when I tried to order a new challenge from the online interface, it was denied for no stated reason. I notified the company of this two days ago but once again, no response to date.
To add insult to injury, it appears that in terminating my account, they also deleted all of the work I had done developing my Python code.
In the course of my association with E8, I was never once asked “How is it going with TradeLocker?” However, two of their e-mails did urge me to report my experiences with E8 to TrustPilot. Why would they think that my experiences would cast positive light on their company?