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It took them a week to ban me. I've requested 2 payouts, and they still owe me 3. They'll make up any excuse not to pay.

la atencion al cliente super rapida y muy esclarecedora

I had an Instant Elite account with FundedHero that was wrongfully failed due to an unwritten rule regarding daily drawdown calculations.
The Issue: My closed trades for the day were only down ~$615 on a $53,175 starting balance, well within the 3% daily limit. However, the system marked a breach because I held floating profit at the exact 6 PM NY reset, which silently raised my equity baseline.
Zero Transparency: I checked their official website, FAQ, and rules pages; there was zero mention that floating equity at the daily reset sets a new daily drawdown threshold.
9 Days of Excuses: When I challenged this, support kept me waiting for 9 days because nobody on their team could find or provide any documentation where this rule was originally published.
Updating Rules After the Fact: During those 9 days of silence, they quietly updated their website and rules to include the floating equity distinction. They literally changed their published terms after the incident occurred and still refused to take accountability for holding traders to an unwritten standard.
Terrible Support: The support team spent hours sending generic, robotic responses, deleting messages, and refusing to escalate the case until pushed.
Holding traders accountable to invisible rules, silently updating website documentation after getting caught, and refusing to rectify clear oversights is completely unacceptable. Save your money and trade with a prop firm that actually values transparency.

Had the worst experience possible with FundedHero support on an Instant Elite account. Their support agent ("Spade") completely failed to explain a false daily drawdown breach. 
Circular, robotic responses: The agent spent over an hour copying and pasting the exact same automated text and metrics over and over, completely ignoring clear math and screenshots showing that the losses did not exceed the 3% daily limit. 
Incompetent tracking: They acknowledged that the starting balance for the day was $53,175 (meaning a 3% drawdown would be $1,595.25), yet their system randomly flagged a breach using an arbitrary threshold of $52,639.28 for reasons they couldn't explain. 
Zero accountability: After trapping me in circles, ignoring direct questions for extended periods, and even sending out-of-context messages that they later deleted, they abruptly shut down the conversation, claimed the decision was "final," and refused to escalate the case. 
They take your money, glitch out your account, use buggy drawdown calculations that don't match the actual session open, and refuse to provide real evidence or support. Absolute scam.
Stay far away from FundedHero!

Send me my payout it’s since March without an official response, response that i can’t have because i soon i try to write in the discord i get banned, from mail never got an answer