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Hey Trader,
We sincerely apologize for the extended delay you have experienced with your payout request. It is completely understandable that waiting for two months feels incredibly frustrating and far beyond a normal timeframe. We want to assure you that your funds are fully approved and have never been cancelled or rejected. The delay is currently localized within the third party payment processor queue which is separate from our internal approval system. While our internal team processed the request quickly, the external settlement cycle has taken much longer than any of us anticipated.
Regarding the payout guarantee, we understand why the marketing terms seem confusing during such a long wait. The guarantee is designed for internal processing delays, though we realize this distinction does little to ease the wait for your actual funds. Please rest assured that our accounting department is in constant contact with the provider to get this finalized. We are committed to making sure every trader receives their hard earned profits without exception. Thank you for your continued patience while we work through this technical hurdle with the processor.
If you ever have questions or need assistance, feel free to reach out to us at [email protected].
Regards,
FundingTraders Team

Hey Trader,
I want to start by sincerely apologizing for that 12 PM New York time update we missed. We totally get that when you are waiting on your money, every minute feels like an hour and missing a deadline is not okay. It seems the team was trying to hold out for a final answer from accounting to give you something solid instead of just another "hang tight" message.
We really respect the patience you have shown throughout these frustrating payment processor hurdles over the last month. Your account is currently at the top of our priority list as we work to get this sorted.
About the Discord messages, we promise we are not trying to hide anything but we do have to keep the community free from fear and uncertainty. We find it best to handle these specific account deep-dives through our official support lines so the community stays focused on trading.
Your payout has actually been escalated all the way to our COO to make sure it is getting the highest level of attention possible. We are checking in with our payment provider every single day to get that transaction reference number for you. Rest assured that we are not going to rest until your funds have safely arrived.
If you ever have questions or need assistance, feel free to reach out to us at [email protected].
Regards,
FundingTraders Team

Hey Trader,
I want to start by sincerely apologizing for that 12 PM New York time update we missed. We totally get that when you are waiting on your money, every minute feels like an hour and missing a deadline is not okay. It seems the team was trying to hold out for a final answer from accounting to give you something solid instead of just another "hang tight" message.
We really respect the patience you have shown throughout these frustrating payment processor hurdles over the last month. Your account is currently at the top of our priority list as we work to get this sorted.
About the Discord messages, we promise we are not trying to hide anything but we do have to keep the community free from fear and uncertainty. We find it best to handle these specific account deep-dives through our official support lines so the community stays focused on trading.
Your payout has actually been escalated all the way to our COO to make sure it is getting the highest level of attention possible. We are checking in with our payment provider every single day to get that transaction reference number for you. Rest assured that we are not going to rest until your funds have safely arrived.
If you ever have questions or need assistance, feel free to reach out to us at [email protected].
Regards,
FundingTraders Team

Hey Trader,
We truly hear your frustration regarding the time it has taken to receive your funds. Since your initial inquiry on February 26, our Risk Department has been working to resolve this unique situation. We want to clarify that your account and trading performance were fully approved without any issues. The delay is strictly related to a technical hurdle with our third party payment provider. We are fully committed to ensuring you receive every dollar of your profits.
Throughout March and April, our team members Luke and Lance held multiple calls and email exchanges with you to provide updates. On March 5, we explained that a glitch with the processor caused some transactions to become stuck in the queue. To move things forward, we proposed a partial payout scheme to get funds to you sooner while the larger technical fix is finalized. You confirmed your crypto address on April 9 to facilitate the transfer of an initial 2000 USD installment. We understand that waiting is difficult, but we want to reassure you that this is a processing backlog and not a lack of liquidity.
During our most recent call on April 28, we discussed various ways to settle the balance and move forward with your trading journey. Our accounting department is currently prioritizing your case to ensure that the initial installment pushes through despite the provider difficulties. We are not going anywhere and we certainly are not ignoring your requests for updates. We appreciate you sticking with us through these external technical challenges. Our team is working around the clock to clear the final hurdles for your disbursement.
If you ever have questions or need assistance, feel free to reach out to us at [email protected].
Regards,
FundingTraders Team