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My experience with Hola Prime was a roller coaster. I previously left a positive review and recommended the company to friends. When I first made a mistake around a news release, my account was below its starting balance. The support team reviewed my case and reinstated the account. I appreciated that and felt they had considered my situation individually.
When I made another timing mistake on my $100,000 2-Step FLY Phase 1 challenge, the outcome was different. I opened an XAUUSD trade 54 seconds before the restricted news window ended. I closed it two seconds later at a loss. I accept responsibility for opening the trade too early, and I understand that I had already been given an exception.
This time, my challenge balance was $101,730.53. I was up $1,730.53, which was about 22% of the $8,000 Phase 1 profit target. Hola Prime treated the trade as a hard breach, closed the account and upheld the decision after I appealed.
What disappointed me most was that the response gave me no sense that my broader history as a customer had been considered. I’ve been learning and trading for about a year, paid for multiple Hola Prime challenges, never received a payout and now have no active accounts with the company. I would have accepted a suspension for a week, two weeks or even a month, or a reset to the original $100,000 balance so I could start Phase 1 from scratch. The response upheld the closure and offered no alternative.
I believe firms like Hola Prime should have room to consider the circumstances of each case and whether a temporary restriction or a reset would be a fair response to an honest mistake. Based on my experience, I’d urge anyone considering the FLY challenge to read the news trading rules carefully before paying. I used to recommend Hola Prime. As things stand, I no longer can. If the company takes a different approach to my case, I’ll update this review to reflect it.

Great customer service response

Great experience hola prime, fast assistance whenever you might need their help, overall great experience, keep it up hola prime!!!

Hola prime has slippage especially in market order. I saw 4/5 points slippage. Otherwise they are ok.

All the best!!