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Hi,
Thank you for taking the time to share your feedback.
We have identified your account and can confirm that this review relates to your most recent payout request.
We respectfully disagree with the statement that your payout was denied "for no reason." Prior to this review, your account had successfully received multiple payouts over an extended period, demonstrating that we do honour legitimate payouts when all program requirements and Terms & Conditions are met.
Following a review by our Risk Management Team, your trading activity was found to have mirrored or closely aligned with another trader or group of traders across multiple accounts. Such activity falls under our prohibited trading practices as outlined in the "Copy Trading" and "Reverse Trading/Group Hedging" sections of our Terms & Conditions.
As a result, your participation in the program was terminated in accordance with the Trading Agreement and Terms & Conditions that were accepted when your account was opened.
As explained in our previous correspondence, we are unable to disclose the specific detection methods, internal review processes, or risk assessment criteria used in reaching these decisions, as doing so would compromise the integrity of our risk management framework.
We understand that this outcome is disappointing. However, we reject the allegation that Tradexprop denies payouts without justification or operates fraudulently. Your payout history with us demonstrates that legitimate trading activity is paid accordingly, while policy violations are addressed consistently under our Terms & Conditions.
Should you have any further questions, our support team remains available through our official support channels.
Best regards,
Tradexprop Support Team