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Very disappointing support. I accidentally reset the wrong account, which was still active with $1,500 in drawdown remaining. Despite explaining the mistake, my request for a review and restoration has not been resolved. I expected more understanding and fair treatment.

I would like to express my gratitude to IKRAM, for providing extraordinary support regarding my subscription and refund within 24 hrs the issue was solved!

I’m running a TCP50 evaluation and I want to highlight the part that impressed me most: the support team.
I came in with a long list of detailed rule questions — the exact Progression Ladder schedule for every funded stage, the daily loss limits for the 100K, 200K and 400K accounts, how the drawdown behaves on LiveSim versus Live, the precise consistency formula, and the payout timing. I got all of it, in writing, with specific numbers. Not vague answers, not “check the website” — the actual tables.
I also lost my first evaluation attempt, and instead of a generic “a rule was broken,” they reviewed my account and told me exactly which one: I had opened more contracts than my profit level allowed under the Progression Ladder. That honesty is worth a lot. It was my mistake, and knowing precisely what went wrong meant I could fix it instead of guessing.
One thing I didn’t expect to appreciate: the risk engine closed that oversized position within a second. My loss was about $100. In my experience elsewhere, that same mistake runs much further before anything stops you. The strictness costs you the attempt, but it protects you from the much larger loss.
The rules here are demanding and you need to read them properly before your first order. But they are consistent, they are documented, and when you ask a direct question you get a direct answer. That combination is rarer than it should be.

I had a great experience with Marlene, she helped me to a solve an issue in my account. Thank you

I participated in the GAU 50K challenge, and they have a rule about only trading a maximum of 4 contracts per order with a drawdown level above 1500. And I completely complied with this rule when I entered 4 ES contracts when my drawdown level was 2000. But when the order had a SL, they said I violated the terms because this ES order of mine had a sl, causing the drawdown to drop to 1400. WTF what is going on, scammers ?