THANK YOU CALEB FOR HELPING IN MY CONCERN KEEP IT UP

"I bought 0.05 lots on an instant account and set my stop loss (SL) at 60 pips, which was equivalent to $30. For my next trade, I opened 0.02 lots and intended to set a 40-pip SL, which should have been $8. This meant my total SL should have been $38. However, my 0.05 lot trade ended up hitting a $42 SL, and the other one hit a $20 SL, making a total loss of $62. Because of this, the account was shut down due to the 1% risk rule."

I have been trading with Equity Edge and my trading experience was okay, but their support is pathetic.
I had a simple query about their reverse trading rule. My scenario was - I closed a Sell and took a Buy after 30 seconds on the SAME account, which is clearly NOT reverse trading as per their own definition (reverse trading is opposite trades in DIFFERENT accounts at the same time).
I asked them again and again for just a YES/NO clarification - did I break the rule or not? I clearly mentioned I am NOT asking for an account review.
But they keep copy-pasting the same scripted reply "we are unable to review account or trade". They don't even read what you write.
If you can't clarify your own rules to your traders, how do you expect us to trade with confidence? Very disappointed.
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This us the worst firm ive ever used
The rules are unclear and bad if you pass an account and took alot of trades you probably arent getting the funded account ive had 4 accounts get rejected for some bullshit got 2 payouts denied for bullshit the only good thing about the firm is the price but its not even worth it i recommend u stay away from equity edge

I thought I lost my account but they gave me hope I contacted support. They helped me out to recover my funded account. I’m super grateful.