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Hrushe,
We understand your concern, especially given the delay and the lack of response after multiple follow-ups. We’ll clarify a few important points regarding your case.
Regarding the refund delay:
Refunds are subject to verification checks, especially in cases involving third-party payments (e.g., using a friend’s card)
Such cases often require additional validation for security and compliance, which can extend the processing timeline
However, a delay of 40+ days is not standard and should be escalated
On the earlier 10-day timeline:
Estimates provided via live chat are indicative, not guaranteed
Final processing depends on approval from the relevant internal teams after verification
On lack of response:
We acknowledge that not receiving a response after multiple tickets is not the expected experience
Please note:
Only one active ticket per issue should be maintained
Raising multiple tickets can sometimes reset queue position or delay handling
Recommended next steps:
Please reply to your latest ticket only and include:
Your account ID
Date of purchase and refund request
A clear note that this case has been pending for 40+ days
Request specifically for:
Current refund status
Any pending verification requirements
A definitive processing timeline
Important clarification:
Refunds are not denied arbitrarily, but are dependent on successful verification and compliance checks
Delays, while frustrating, are typically linked to payment method validation or internal review, not avoidance
We appreciate your patience, and your case should be prioritized once it is clearly flagged as overdue within the ticketing system.
Best regards,
QT | FUNDED Client Relations

Harry,
We understand your frustration; however, several points in this review are based on misunderstandings of how the rules and review processes are applied.
On the news breach:
Trading restrictions during high-impact events are not limited to directly related currency pairs. As outlined in our guidelines, events such as central bank decisions or speeches (including BOJ) can cause market-wide volatility, spread expansion, and liquidity disruptions across multiple instruments, including commodities like gold.
This means:
Instruments such as XAUUSD can still be affected due to USD flows and global risk sentiment
News restrictions are applied based on overall market impact, not just the named currency
The breach is therefore not inconsistent, but aligned with the broader risk framework
On the payout delay:
A payout being “under review” does not indicate denial
Reviews may take longer depending on risk checks, account activity validation, and queue volume
Not all cases have fixed timelines, especially where additional verification is required
While delays can be frustrating, they are part of ensuring accurate and compliant payout processing, not avoidance.
On communication:
All cases are handled through the official ticketing system
Response times may vary, but this does not mean cases are ignored or dismissed
On the 2% exposure rule:
Exposure is calculated using maximum potential loss at execution, not just observed or intended risk
This includes position size, stop-loss placement, spread, and execution price
Breaches can be identified during final payout review, even if not flagged in real time
To clarify:
There is no “hidden rule”—the same exposure framework applies to all accounts
Even slight exceedance beyond the 2% threshold constitutes a breach, with no tolerance buffer
Summary:
News restrictions apply to all impacted instruments, not only directly related pairs
Payout delays are typically due to ongoing verification, not denial
Exposure breaches are based on actual execution data, not perceived compliance
All actions are taken using objective, server-side evaluation criteria
If you would like full transparency on your case, you may request:
The exact trades flagged
Exposure calculations used
Execution data and timestamps
Please follow up with your ticket ID so the team can provide a complete, data-backed explanation.
Best regards,
QT | FUNDED Client Relations