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Hi Nimir, thank you for sharing your experience and for the constructive way you raised your concerns. We would like to set out what our records show.
The rule. Under Section 3.3 – Trading Interval Restriction, if a position on a symbol is open and at a loss, no new position on the same symbol may be opened on any other account you own. Once the losing position has been closed, you must wait at least one hour from the time it was closed before opening a new trade on the same symbol on any other account you own. The rule applies across accounts and does not exclude accounts that have stopped or accounts that were newly purchased. It is published here: https://faq.wemastertrade.com/prohibited-conduct-at-wemastertrade/
The violation. On 22 September 2026, positions on your previous account 1215754 were closed at 04:22:15, and the first trade on the same symbol on your new account 1216210 was placed at about 04:53:01 on the same day. That is a gap of roughly 30 minutes, inside the one-hour waiting period. The violation notice sent to you listed the orders and timestamps involved, with supporting evidence attached.
Your points. You noted that the new account had not yet been delivered when the previous positions were closed. The waiting period is counted from the time the losing position was closed, so the time at which a new account is delivered or activated does not change it. You also asked for a more proportionate outcome. Our Risk team reviewed your appeals and the withdrawal decision remained unchanged. Account 1216210 was reset instead of terminated, so that you can continue trading.
We appreciate your professionalism throughout this process, and we hope the details above explain the basis of the decision.
WeMasterTrade Team

Hi Mercy, thank you for sharing your experience.
We are not able to discuss another customer’s account or payout request in a public reply, so we can only speak to your own account, 1213219, which was terminated on 17 September 2026.
The device violation. Our Risk review found that account 1213219 was accessed from the same computer device that was also used to access another trader’s MT5 account. Your review confirms this: you say you did not have your own MT5 setup and traded using another person’s laptop. Our device policy allows traders to use multiple personally owned devices, but the use of shared devices, or devices not personally owned by the trader, is strictly prohibited. Sharing a device with any other trader, regardless of the relationship between them, is not allowed under any circumstances. The policy is published here: https://faq.wemastertrade.com/can-i-trade-on-multiple-devices/
Once the same device is confirmed as used across different customer profiles, the device-sharing activity itself is recorded as a violation. Differences in login or trading dates, or the fact that one of the accounts was later terminated, cannot be used to exclude it.
This rule applies equally to every trader and exists to protect the fairness and integrity of the trading environment. WeMasterTrade has paid thousands of successful payouts to traders under the same published rules, verifiable through our official community channels. If you would like us to review the termination of your own account, please reach out via wemastertrade.com/report with your account details.
WeMasterTrade Team

Hi Fahd, thank you for sharing the details of your case on account 2008017. We would like to set out our records and where your concern stands.
The violation. Account 2008017 ($5,000) was terminated for breaching the Daily Loss limit. Daily Loss is calculated from the account’s Equity: the system records Prev Balance and Prev Equity at the start of each trading day, takes the higher of the two, and subtracts the Daily Loss limit to set a minimum Equity threshold. If Equity falls below that threshold at any time during the trading day, the account is terminated. The rule is published here: https://faq.wemastertrade.com/what-is-the-daily-loss-limit-and-what-happens-if-i-break-it/
What our records show. Our support team confirmed to you that all of the trades, including the trade recorded at 23:17 UTC, fall on 12 October on the trading server, and therefore count toward the same trading day’s Daily Loss. By the figures you describe, a loss of $223 earlier that day plus a floating loss of $27 on the later trade reaches the $250 limit.
Your Dashboard concern. You reported that the Dashboard displayed a Daily Loss of $0 when you opened the later trade. We are reaching out to you to request a screenshot of the Dashboard showing the Daily Loss figure together with its date and time, and we are reviewing the case with our Risk team. We will follow up with you directly as soon as the review is complete.
WeMasterTrade Team

Hi Md Shahabaj, aapne account 2007211 ke case ki details share ki, uske liye dhanyavaad. Hum batana chahenge ki hamare records mein kya hai aur review abhi kis stage par hai.
Violation. Account 2007211 ($10,000) ko Maximum Daily Loss (MDL) limit breach hone ki wajah se terminate kiya gaya. 6 October 2026 ki system report ke anusaar account ka starting Balance $10,088.82 aur starting Equity $10,124.22 tha. Daily Loss ka base in dono mein se jo zyada hai wahi hota hai, yaani $10,124.22. MDL $200 hone par minimum Equity threshold $9,924.22 tha. Account ki Equity $9,893.01 tak gir gayi, jisse Daily Loss $231.21 hua, jo limit se $31.21 zyada hai. Total loss $106.99 tha, jo $400 ki Maximum Total Loss limit se kam hai, isliye termination sirf Daily Loss limit ki wajah se hua.
Daily Loss kaise calculate hota hai. Daily Loss ko din ke kisi bhi samay Equity par naapa jata hai, jismein open positions ka floating profit aur loss bhi shamil hota hai, sirf band ho chuke trades ka result nahi. Isi wajah se closed trades mein chhota loss dikhne par bhi breach record ho sakta hai. Rule yahan samjhaya gaya hai: https://faq.wemastertrade.com/what-is-the-daily-loss-limit-and-what-happens-if-i-break-it/
Termination der se kyun hua. Breach 6 October ko record hua tha. System error ki wajah se us samay account automatically terminate nahi hua. Uske baad system ne account ko dobara check kiya aur rules ke anusaar terminate kar diya. Termination mein hui yeh der record hue breach ko nahi badalti.
Aapki complaint. Aapne poocha ki Daily Loss figure kis trade ki wajah se bana. Aapke complaint form mein diye gaye email address par hum apne replies deliver nahi kar paaye, isi wajah se aapko hamara jawab nahi mila. Trade-level breakdown ki aapki request Risk team ko bhej di gayi hai, aur hamari team kisi aur channel se aapse seedha sampark karke result samjhayegi.
WeMasterTrade Team

Hi Hazem and Mayada, thank you for sharing your experience. We would like to set out in full what our records show and why this decision was made.
The violations. Following a thorough review of your trading history, our Risk team identified activity on account 1207591 (Hazem’s profile) and on accounts 1219107 and 1218111 (Mayada’s profile) that violates Section 3.3 – Trading Interval Restriction in our Prohibited Conduct rules. Withdrawal request W000135571 was submitted on account 1207591. The violation notice sent to both of you listed specific instances, including:
+ 28 September 2026: a position on XAUUSD_ on account 1207591 was closed at 17:40:13, and a trade was then placed on account 1218111 at 17:52:56.
+ 28 September 2026: a position on XAUUSD_ on account 1207591 was in a losing state, and a trade was then placed on another account at 17:52:56.
+ 29 September 2026: a sell position on XAUUSD_ on account 1207591 was in a losing state at 13:15:02, and a trade was then placed on account 1218111 from 14:54:02 to 16:41:54.
+ 5 October 2026: a position on XAUUSD_ on account 1207591 was in a losing state at 10:53:42, and a trade was then placed on account 1219107 from 11:54:23 to 14:32:57.
Our review found a repeated pattern: account 1207591 was used to place orders first, and when those orders moved into a loss, orders with more favorable entry points were placed on accounts 1218111 and 1219107. The rule exists to prevent trading risk from being transferred or distributed across related accounts following losing trades. The orders involved were attached to the notice as evidence, and they were only a few examples of the violations identified across both profiles.
Explanations provided and cooperation. Despite receiving detailed explanations and supporting evidence from both our Risk team and our Support team regarding these violations, we have observed a continued lack of cooperation from both of you in addressing these concerns. In line with our policy, accounts 1207591, 1219107 and 1218111 were terminated and withdrawal request W000135571 was not approved.
Conduct. Furthermore, we identified instances where misleading and factually inaccurate statements about WeMasterTrade were published, which we consider damaging to our company’s reputation. This is inconsistent with the standards of professionalism expected from our clients and constitutes a material breach of the Trading Agreement accepted on registration, specifically Section 3.1 – Acts of Dishonesty and Unauthorized Activities, which prohibits the use of reputationally damaging language about the company without valid grounds.
Previous payout history. Both of you have previously received successful payouts from WeMasterTrade:
+ Hazem’s profile: total payouts received of $4,272.49.
+ Mayada’s profile: total payouts received of $1,055.46.
These payouts show that profit share is paid when the rules are followed. However, the violations and conduct identified in our recent review raised serious concerns about continued cooperation with both profiles.
Final decision. Given the seriousness of these violations and the overall assessment, we determined that continued cooperation is no longer possible. Both customer profiles have been permanently banned, and all services and access under WeCopyTrade and WeMasterTrade have been terminated. This decision is final, and it was made to protect the integrity, fairness and sustainability of our trading environment.
WeMasterTrade Team