Account Permanently Banned After Interview β Refund Refused
I had a very disappointing experience with Crypto Fund Trader. After conducting an interview with me, their Risk Department informed me that my account was allegedly in breach of their rules and that I was being permanently banned because they had identified my trading style as risky.
I requested a refund, but my request was not granted. On top of that, communication with their Risk Department was extremely frustrating, with delays of up to two days between replies.
As a trader, I believe that if a firm has concerns about a trader's strategy, it should clearly explain the specific rule violations and provide transparent evidence. Instead, my experience left me feeling unfairly treated, especially after putting in the effort to trade profitably.
Based on my personal experience, I am very dissatisfied with their account termination process, lack of timely communication, and refusal to refund my payment. I would advise other traders to carefully review the firm's terms and conditions and understand its risk policies before purchasing an account.
Overall, my experience was extremely disappointing, and I would not recommend this firm based on how my case was handled.
Risk Department Scam
The Risk Department keeps inventing new rules on the fly and refusing to process payouts. Iβve had my payouts rejected three times now.
Twice, the payout was denied due to using a discount code on an instant funding accountβI purchased the first account for $93.75 and the second for $106.25 instead of the standard $125. They rejected the payouts claiming I violated discount rules by applying a promo code to an instant account. However, no such rule exists on their platform, nor do they have any general guidelines restricting discounts.
When I requested a refund for these accounts, they refused againβthis time claiming I allegedly used spot trading (which is prohibited) and stating that refunds are impossible when two rules are broken simultaneously. I never used spot trading. When I asked for proof, they ignored me, and all the evidence I provided was disregarded as well.
Today, I saw even clearer proof that they are deliberately scamming people. After submitting an account for payout, I received three completely different explanations for the exact same account:
In the first version, I allegedly used an invalid discount.
In the second version, they claimed the account was never paid for and was received for free.
In the third versionβafter I provided the invoice numberβthey stated that my account was duplicated due to a system bug and was therefore invalid, claiming the "original" account had been closed long ago.
My account number is 100151478, while the "original" account number they cited is 100151520. First of all, I don't even own account 100151520. Second, account numbers are generated sequentially, so account 100151478 cannot possibly be a duplicate of 100151520βit was created 42 accounts earlier! Absurd.
Furthermore, during my time with this firm, I had another issue: after a withdrawal/upgrade, I never received my new account. When I reached out, support initially insisted everything was fine. After I provided proof, they admitted I hadn't received the account and promised to issue it manuallyβwhich they never did.
The only true fact in their claims is that I used a discount, but even by doing so, I violated zero rules.
Additionally, their claims about me using spot trading and topping up demo funds are completely false by default. If you try to deposit funds into a Bybit account, the system automatically deducts them and issues a warning. If you try to trade spot, the account is terminated instantly. I even bought a separate account to record and send them proof showing that adding funds and spot trading are technically impossible, but they simply ignored it.
On top of that, their internal communication between teams is atrocious. Support reactivates an account and instructs you to create a new Bybit sub-account, but then the Risk Department rejects the payout because "trading history is missing"βaccusing you of topping up funds and hiding it. You end up wasting time forwarding emails back and forth between teams to prove your innocence.
I have full evidence for every single word here: videos, payment screenshots, and complete email threads with the Risk Department.
I am not claiming that they never pay out at all. I used this firm for over six months, bought more than 50 accounts, and received payouts in the past. But the last three months have been a nightmare: constant dashboard glitches, disappearing accounts, missing accounts after payment, month-long waits for reactivation, and if you manage to survive all that and request a payout, they will most likely find a fake reason to deny you anyway.
I strongly advise against using this firm. Always take screenshots and screen recordings when requesting payouts and making payments. Take screenshots before and after scheduled maintenance showing all your active accounts. If you contact support via website chat, screenshot the conversationβbecause if your account gets reactivated and the chat logs magically fail to reach your email, the Risk Department will just reject your payout and claim the account was created by a system bug.
Protect yourself and your money.
Crypto Fund Trader PAYS -- I've got $2,300 so far
Before joining Crypto Fund Trader, I read a lot of negative reviews and was honestly worried about whether they actually pay.
Despite my concerns, I decided to give CFT a try and purchased three challenges: two $100K accounts and one $5K account.
Over approximately seven months, I successfully passed all three challenges and reached the funded stage. I trade using my own automated strategies, follow risk management principles, and carefully respect the trading rules.
Recently, I requested my first two payouts ($2,300 in total). Both were successfully received in my USDT wallet!
In my experience, payouts took anywhere from approximately 48 hours to several days. One request required additional review, but the payment eventually arrived.
I wanted to share my genuine experience because I know how stressful it can be to read negative reviews before investing months of effort into passing challenges.
So far, my experience with CFT has been positive. They honored both payouts, and I plan to continue trading with them.
P.S. I reserve the right to update this review in the future.
Dear SergeiB,
Thank you very much for taking the time to share such a detailed and honest review.
We are very glad to hear that you successfully passed all three challenges and received your first two payouts totaling $2,300. Your dedication, patience, and commitment to proper risk management over the past seven months are truly appreciated.
We also understand the concerns you had before joining CFT, and we are happy that your own experience has helped build your confidence in our services. While some payouts may require additional verification, our goal is always to ensure that every request is handled fairly, transparently, and as efficiently as possible.
Thank you for recognizing our commitment to honoring payouts and supporting traders who follow the rules. We truly appreciate your trust and look forward to continuing to work with you.
Best Regards,
CFT Team
Great Sevice
Got my first ever payout with CFT with no stress, im here for the long run. I recommend
Dear Moyosore Ahmad,
Thank you for sharing your experience with us.
We are very glad to hear that you received your first payout with CFT and that the entire process was smooth and stress free. Providing fast, reliable payouts and a positive experience for our traders is one of our main priorities.
We truly appreciate your trust, your recommendation, and your commitment to staying with us for the long term. We look forward to supporting you and celebrating many more payouts together.
Best Regards,
CFT Team