Hi JPTrader,
Thank you for taking the time to share your experience.
You are right that our initial response cited a rule that did not apply to accounts purchased after March 12, 2026. I acknowledged that error with you at the time, and I want to acknowledge it publicly here as well. We took ownership of the miscommunication and clarified the actual basis of the decision in our follow-up correspondence.
The underlying finding, which remained consistent throughout the review and is grounded in our publicly available rules, is cross-account hedging. Our Help Center confirms that hedging within a single account is permitted, but hedging between different accounts is strictly prohibited and treated as a hard breach: https://help.blueberryfunded.com/en/articles/9812241-does-blueberry-funded-allow-hedging
On payout, our published terms confirm that profits made through prohibited trading activity are not eligible. This applies consistently to all cases of this type and is set out in the article linked above.
On the evidence question, we hold detailed internal review documentation for every case, but our standard practice is not to share forensic trade-level data externally. This is consistent across all closure cases and is not specific to your account. We did share the specific behaviour patterns identified during the review in our correspondence with you.
If there were delays or gaps in our response time during this process, I want to acknowledge that separately from the merits of the decision. That is on us to do better, and I appreciate you flagging it.
I appreciate you raising these points, and I'll see what I can do on our end to look at this again.
Kind regards,
Hanna
Head of Customer Experience