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Recent reviews Phidias Propfirm on Trustpilot

3.6 ★★★★☆ Based on 290 reviews
By Ntobeko Biyela
June 4, 2026

There’s a WARNING on their trustpilot for a reason. Stay clear

My last review was very emotional after being angry at what I felt was suspicious behavior on their part. (I shorted the market and the account breached despite the market moving in my direction), but I’ve decided after a week to post a more calm and measured review.
The way they handle their customer care is woefully short of anything else in the industry, there is inadequate communication and no actual addressing of the issue. I’ve seen a few people complain about getting kicked off the discord for asking questions and this has happened to me as well, they have also failed to pay on a few occasions and that for me is enough to decide that there are other firms out there that promote proper non gambling trading and have decent customer care and an intention to pay traders.
Their spam emails of “80% off” are really annoying as there is no sale and the “80% off” price is the normal price. After stepping away and look h at them objectively, They just come across as disingenuous and dishonest and you can obviously trade with them if you wish, but as someone who has experience using this firm, I’d highly recommend you don’t do so. Find yourself one of the bigger more reputable firms with a history of paying people out and proper customer care.
By Elvin Abbasov
June 3, 2026

It has already been two weeks

It has already been two weeks, I want to make an account, but there is no payment by card, there is some problem in the system, and I kindly ask you to resolve this quickly.
By Long
June 2, 2026

Deactivated my eval accounts without…

Deactivated my eval accounts without contacting me about that they needed existing customers to update their payment methods after their payment vendor changes. I am waiting on their bosses to respond with a reasonable resolution. I really don't want to do chargeback because they have sent me a payout before.
By xvayyy
May 22, 2026

HORRIBLE CUSTOMER SUPPORT

Phidias does pay out i have been paid 2k$ by them BUT MAJOR BUT i also had an issue where i well passed the 26500$ mark on my 25k E2L cash account. After passing that on the rithmic trader platform i tried to close my position using both their cancel position / close position buttons on the software with both not working. I closed my RTrader platform reopened it and did the same to no effect only once restarting a second time it allowed me to close my position. The support team also was to no help and continued to close my support tickets with no response. Which this was a shock to me because we have done good business up untill this point .
cant add images here but i have proof for all of this crazy overall
By H-edge
May 19, 2026

Challenge failed due to floating equity breach — despite balance remaining $2,500 above the floor

I subscribed to the Phidias Premium 50K challenge. On my first trading day, my account was force-liquidated while a SHORT NQ position was open. At the moment of liquidation:
— My BALANCE was $49,250 — well above the $47,500 floor
— Only my EQUITY had temporarily dipped below $47,500 due to the open floating position
— 50 minutes later, the market reached my Take Profit, confirming the trade was correct
This directly contradicts three of Phidias's own official sources:
1. Help Center Article 4: "If your BALANCE reaches and exceeds the value of your drawdown limit, you will be liquidated" — my balance never did.
2. Official website: "A temporary spike against your position won't kill your account" — it did.
3. Written confirmation from Phidias support (received before purchase): "Open positions are not included in the EOD check, regardless of their unrealized profit or loss" — my open position triggered the liquidation.
I sent three formal dispute emails with full evidence. One dismissive response was received (no engagement with the arguments). Two emails — including one confirmed received via their help portal — have been ignored for 4+ days.
UPDATE — same evening as this review: I raised the dispute on their public French Discord with the same evidence. A staff member replied "your account was liquidated, I don't see the issue" without addressing a single argument. My messages were then deleted and my account was banned. Their replies remain visible. Mine were removed.
I specifically chose Phidias over other prop firms because of these exact rules. The written confirmation from their own support team was a determining factor in my purchase. A chargeback has now been initiated.
I would have preferred Phidias to honor their own written rules.
Account: PPV-PPX50K-024403-000001
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