Phidias Propfirm 90% Off Entry Fee

I have multiple accounts with Phidias and generally like what they offer — the account structures are well-designed and reasonable. This review is about one specific experience.
On May 31, the Tradovate data feed experienced a confirmed, widespread failure. The feed froze, the spread blew out from roughly $0.75 to over $30, and I exited my position into corrupted data — turning an approximately $6,000 gain into a $20,000 loss on a tournament account. My other Phidias accounts run on DXFeed and were completely unaffected by the same trade. This wasn't a trading error. It was a platform data event that impacted Tradovate users across multiple prop firms.
I filed a support ticket, provided screenshots documenting the issue across platforms, and asked a straightforward question about expected resolution. Two other firms I trade with corrected affected accounts. Phidias responded once with a single sentence that didn't address the question, then went silent on follow-up.
What pushed me to write this was seeing Phidias publish a review of their own support claiming they respond promptly and thoroughly to every customer issue. That's not what happened here.
The accounts are worth considering — I'm still with them. Just be aware that if something goes wrong on the Tradovate side specifically, follow-through on support isn't guaranteed.

Great support, thanks for payout

My last review was very emotional after being angry at what I felt was suspicious behavior on their part. (I shorted the market and the account breached despite the market moving in my direction), but I’ve decided after a week to post a more calm and measured review.
The way they handle their customer care is woefully short of anything else in the industry, there is inadequate communication and no actual addressing of the issue. I’ve seen a few people complain about getting kicked off the discord for asking questions and this has happened to me as well, they have also failed to pay on a few occasions and that for me is enough to decide that there are other firms out there that promote proper non gambling trading and have decent customer care and an intention to pay traders.
Their spam emails of “80% off” are really annoying as there is no sale and the “80% off” price is the normal price. After stepping away and look h at them objectively, They just come across as disingenuous and dishonest and you can obviously trade with them if you wish, but as someone who has experience using this firm, I’d highly recommend you don’t do so. Find yourself one of the bigger more reputable firms with a history of paying people out and proper customer care.

It has already been two weeks, I want to make an account, but there is no payment by card, there is some problem in the system, and I kindly ask you to resolve this quickly.

Deactivated my eval accounts without contacting me about that they needed existing customers to update their payment methods after their payment vendor changes. I am waiting on their bosses to respond with a reasonable resolution. I really don't want to do chargeback because they have sent me a payout before.