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i contacted popshop trader about a hedging flag , I was having issues with my computer and I got flagged,
I explained the computer issues and delt with Steven , I couldn't believe the response time it was very quick , he looked into the issue, and was very supportive and he , lifted the flag as he understood it was genuine.
this was on a Saturday as well , I didn't even think I would get a reply for a few days at least
I doubt very much any other prop firm would do that , big shout out to Steven and the team , amazing customer support

Steven really helped me out few days ago with a hedging issue. But thanks to Steven everything went smoothly!!
Regards,
Jason

I received a coupon for a PropShopTrader account. I had a small issue with the coupon being able to be processed. I reached out to customer support & Steven immediately responded and fixed the issue. I was more than impressed with how quickly Steven responded late in the day on a Friday. Dan B

First, I want to say the support that I have received from Steven, Brian and Santiago has been incredible. Their live must be a living hell right now as I will explain. The company did a migration from Rithmic to an internal system. The data conversion went far awry and everything has been fubar ever since. Hence, the living hell for the support staff. After doing database design and financial system implementation, I see that PropShop Trader has violated 3 of the 5 cardinal sins of "best practices" design. As a result, at one point 100% of the data on the Trader Dashboard was incorrect. With the recent improvements we are much better with only about 90% of the information being incorrect. All of the major pieces of information, like account balance and benchmark achievements, are still incorrect. There has been no timeline for fixing all of the major flaws. Many of the flaws, in my opinion, will haunt the system from now on due to one major design issue, the trader dashboard uses different sources for the same data. Primary example, the profit shown in the account balance is not the sum of the profits from the profit of the individual trading days. This is a major issue that causes me great concern.
I have been with other prop trading firms for several years and I fund that PropShop Trader's implementation of a prop trading firm to exceed any other firm that I have tested and used. The steps from evaluation account to live trading account are clear and easy to follow. The payouts in an eval account are unprecedented. Overall, I really like working with Prop Shop. Here is my breakdown as of today:
Customer Service -- 5 stars
Prop Trading Model -- 5 stars
Business Implementation -- 0 stars
If PropShop can ever get the Trader Desktop fixed, this would be the premier prop trading firm, ever.

Support was very responsive to my question and Brian followed up to make sure my needs were met. Thanks guys!