Tradeify Advent Calendar Day 8: 100% Fee Refund on Select Plans

Couldn‘t be better. Fast answers. Great solution

Great customer service and swift response

thank you Pravnav for your fast response and clear support

I am posting this to warn the trading community about how Tradeify handles documented system errors.
I purchased a $50,000 evaluation account for $99 and successfully traded it to a simulated balance of $60,891.95 — earning $10,891.95 in profit against a $3,000 target. I followed every rule. I never breached drawdown. I was never notified of funding. Instead, I received an email at 10:35 AM telling me my account had been revoked.
After requesting an investigation, Tradeify support confirmed the following in writing:
• The Admission: “I understand that your account may have been above the required profit and may have been eligible for sim-funded activation.”
• The Math: Their internal records confirmed my lowest equity at the time of liquidation was $48,538.95 — $418.00 ABOVE the maximum trailing drawdown of $48,120.95.
• The Cause: They confirmed the liquidation occurred at $48,117.45 due to an “isolated glitch inside Tradovate” and that there was no price action that could have caused slippage.
In other words: their own investigation proved I did not breach any rule. Their own rep confirmed I was eligible for activation. Yet their final resolution after escalation to a supervisor was a reset credit — meaning I start over from zero because their platform failed.
I paid $99. I earned $10,891.95. I followed every rule. Tradeify confirmed the error in writing and still refused to restore the account or manually pass the evaluation.
I have full documentation of every admission referenced above. Traders deserve to know this before purchasing.

Dear Tradeify-Team, my KYB with Rise is pending and the support chat doesn't respond. What should I do? Kind regards.