WeMasterTrade 32% Off Flash Deal Entry Fee Reduction

Thank you for your review. We would like to address the points raised transparently.
Regarding the profit sharing percentage: WeMasterTrade offers profit sharing up to 90%, however the actual percentage applied to your payout is determined by the Profit Consistency (PC) rule. This rule ensures that no single trading day accounts for more than a set percentage of your total profit. When this threshold is exceeded, the profit sharing is adjusted to 10% for that payout cycle. In your case, your best trading day exceeded the permitted PC threshold, which is why 10% was applied to your withdrawal.
We understand this may not have been clearly communicated at the time of purchase, and we sincerely apologise for any confusion this may have caused. The PC rule and its impact on profit sharing are detailed in our trading terms and conditions, and we are continuously working to make these conditions more visible to our traders.
Regarding your withdrawal: we can confirm that your withdrawal request (W000132543) has been approved and is being processed. We understand the frustration of waiting, especially when deposits are processed instantly. Withdrawals require additional verification steps to ensure the security of your funds, which is why processing times differ from deposits.
Should you have any further concerns, we invite you to reach out through our official complaint channel at wemastertrade.com/report.
We Master Trade Team

Thank you for your review. We would like to address the points raised transparently and accurately.
Following a thorough review of your accounts (MT5 ID: 1132108 and 1121055), the action taken was the result of a Trading Interval violation — a prohibited conduct under WeMasterTrade's Trading Agreement. This violation was identified across both accounts, which were found to be trading in a manner inconsistent with our trading rules.
We would like to clarify that the termination of your accounts was not related to your inquiry to our Risk team. Account reviews and compliance checks are a standard part of our operations and do not result in punitive action. The termination was solely the result of the confirmed trading violation outlined above.
Regarding the denied payout, our trading rules apply consistently and without exception across all accounts. Traders are required to review and acknowledge all terms and conditions — including prohibited conduct policies — upon registration. Full details on our prohibited conduct policies are available at: faq.wemastertrade.com/prohibited-conduct-at-wemastertrade
Should you wish to formally dispute this outcome, we invite you to submit a complaint through our official channel at wemastertrade.com/report, where our management team will conduct a full review.
We Master Trade Team