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It was seamless conversation with PRADEEP and I got all the help and support I needed.

I am currently dealing with an account closure related to an alleged IP connection with another trader’s account.
From my understanding, Alpha Capital Group identified that my account and another trader’s account had previously accessed their services using the same IPv6 prefix. However, I believe this may be a misunderstanding rather than evidence that the two accounts were operated from the same location or by the same person.
After receiving the notice, I contacted my Internet Service Provider to verify how IP allocation works. They confirmed that IP addresses/prefixes for non-static connections can be reassigned to different customers over time. Because of this, I believe that identifying two accounts based solely on having used the same IP prefix on different dates may not be sufficient to conclude that they were connected.
If both accounts had logged in from the same IP address or prefix on the same date or during the same period, I would understand why that would raise a serious concern. However, when the access occurred on different dates, IP reassignment should reasonably be taken into consideration before reaching a final conclusion.
I have already contacted the Risk Team and provided my explanation and supporting information, and I am currently waiting for the case to be properly reviewed.
I am writing this review to document my experience fairly rather than to make accusations. I hope Alpha Capital Group will review the technical circumstances carefully and give me an opportunity to clarify the situation.
Once the case has been fully reviewed and resolved, I will update this review based on the final outcome and how the matter is handled.

I have reached out to Alpha Capital Group support on Discord, the website, and via mail, and they have been responsive. Notably, ANUSH has responded to my questions and we treated the conversation with mutual respect.

Quick response from Umar! Really efficient and helpful!

Sharma was the one who helped me with my questions and was very nice.